Sometimes you may want to cancel a NetSpend pending transaction as quickly as possible. If you want to cancel the NetSpend transaction before then, call Netspend’s Customer Service team at the company’s toll-free number: 1-86-NETSPEND or 1-866-387-7363, and tell them about your issue. Alternatively, contact the merchant who placed the charge to cancel the order.
Want to cancel a transaction on your Netspend card account? Follow our guide on how to cancel a transaction on Netspend and see how easy it is.
Netspend is a leading provider of payments and financial solutions in the US. The company issues Mastercard and Visa prepaid debit cards and corporate cards that are backed by the Federal Deposit Insurance Corporation (FDIC).
A Netspend card can be used at retail locations and also for bill payments, online shopping, ATM withdrawals, and more.
Netspend does not do credit checks so anyone with a poor credit score or bad banking history can open an account with the company. You also don’t have to pay activation fees or maintain a minimum account balance every month, making your Netspend card a great financial tool for managing your money.
If you see a transaction on your Netspend card account that you did not authorize or simply don’t want to proceed with for other reasons, you can cancel it by contacting Netspend or the merchant.
Here, we’ll tell you how to cancel a transaction on Netspend without breaking into a sweat.
- How To Cancel a Transaction on Netspend
- What Does Pending Transaction Mean on Netspend?
How To Cancel a Transaction on Netspend
There are many reasons that you may want to cancel a transaction on Netspend.
You may want to cancel a payment on an Automated Clearing House (ACH) debit or a pre-authorized payment transaction. In this case, you can simply make a stop payment request by calling the biller and your bank.
If, however, you see a pending transaction on your Netspend account from a merchant and want to cancel it, here’s what to do…
1. How To Cancel a Pending Transaction on Netspend
If you received a charge on your Netspend card that was authorized by a merchant but not by you, you may be dealing with a fraudulent or unauthorized transaction.
In this case, you must cancel the pending transaction on NetSpend ASAP to protect your Netspend card account. You can do so by calling Netspend’s Customer Service team at the company’s toll-free number: 1-86-NETSPEND or 1-866-387-7363, and tell them about your issue.
2. How To Cancel a Pending Netspend Transaction if Your Card Was Stolen
If your Netspend card is lost or stolen but you still see a pending transaction, call Netspend’s Customer Service immediately so that they can ensure that no one can else can use your card.
You can also log into the Online Account Center to report your card as lost or stolen under the Help tab. Keep in mind that there’s a $9.95 charge for your replacement card.
3. How To Cancel a Netspend Transaction for a Purchase You Changed Your Mind About
On the other hand, if you received a charge on your Netspend card that was authorized by you but you no longer want to buy that item, you can still cancel your NetSpend transaction by calling the merchant and asking them to cancel the order.
If the order has not been processed completely or shipped to you, there is a better chance that the seller will help you cancel the pending transaction.
However, if the order was already processed or shipped, the merchant may ask you to return the item upon delivery so that they can refund you. However, there’s also a chance that they may not issue a refund at all.
In this case, you can contact Netspend to see if they can help you. You may be more likely to receive help if the item that was delivered is defective or damaged or you paid the wrong price for the product.
You can also go through Netspend’s Privacy and Security Policies to get a better understanding of how the company can help you.
Unfortunately, Netspend’s policies don’t provide a clear timeline on when you can expect a refund. In the absence of one, you can give them 3 weeks to process your refund before following up.
What Does Pending Transaction Mean on Netspend?
Many times you might see a pending transaction on your Netspend prepaid card for more than your actual purchase. If you are wondering what it means, a pending transaction is basically a transaction amount that is pre-authorized by a merchant. It usually happens when you buy something on your Netspend card using the credit option.
Hotels, gas stations, car rental services, and many other merchants often preauthorize transactions. It means that they put an authorization hold on your Netspend card until they know the exact amount of your purchase. This may cause your card account to show a greater deduction than your purchase.
It usually takes 3 days for the funds to be released back to your card account. In some cases, it can take a couple of weeks.
When Are Pending Transactions More Likely To Happen?
Here are a few instances when you may see a pending transaction on your Netspend card:
Paying for Car Rentals
If you use your Netspend prepaid to pay for a rental, the car rental agency may require an additional 15 percent deposit greater than the actual cost. The agency may put an authorization hold for an amount more than the actual transaction on your card which can last for a few weeks.
Paying for Gas
If you pay for gasoline with your Netspend card, you may notice that an amount greater than your purchase is on hold. For example, you filled your tank with $40 of gas, but get an authorization hold of $100 on your Netspend card.
Don’t worry. The payment for the actual amount of the gas you bought (in this case, $40) will be settled in a few days. Once settled, the additional funds that were on hold ($60 in this example) will be sent back to your account.
Paying for Hotel Rooms
Certain hotels can place an authorization hold for an amount that covers the price of the room along with an additional amount for incidentals. This hold usually lasts while the hotel is settling the payment. The extra funds on hold are generally returned upon checkout.
It may also take several weeks for the transaction to be finalized, which will delay the release of your funds. To manage the impact on your finances, you can ask the hotel how much the authorization hold is and how much time it takes.
Canceling a transaction on Netspend does not have to be frustrating and time-consuming. With the help of our tips, you should be able to cancel pending transactions with ease.
We hope our article answered all your questions on how to cancel a transaction on Netspend. If you liked it, please share it with friends and other Netspend users so it can help them.
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