Sadly, no there isn’t a shortcut to deleting a frozen Venmo account. You’ll have to unfreeze the account first, then delete it. Since Venmo mainly freezes accounts due to insufficient funds for transactions, you can reverse the process by putting money into your account.
Did your Venmo account get frozen, and you don’t know what to do about it? Continue reading to learn how to delete a frozen Venmo account.
Venmo has made many people’s lives easier with its finance-managing options. However, it becomes a bit of an inconvenience when it freezes a user’s account, either due to misunderstanding or misuse. If you’ve been unfortunate to go through this, and you want to delete your account, we’ve got you!
We’ve prepared a step-by-step guide on how to delete a frozen Venmo account. So without further ado, let’s jump in!
Thankfully, the rest of the steps are pretty straightforward.
Now that we’ve given you a broad idea about what to expect, it’s time to dive into more details.
RELATED READ: How to Clear Transaction History on Venmo?
How to Unfreeze a Venmo Account?
To unfreeze your Venmo account, you’ll need to transact money from your bank to your Venmo account, making sure that the amount covers the money you owe.
Here are the steps you should follow on your laptop or personal computer to unfreeze your Venmo account.
- Open the link venmo.com/addfunds on your browser
- Sign in to your Venmo account
- Choose the bank you’ll transfer money from on the pop-up menu that’ll appear in front of you
- Enter the amount of money that you want to move to your Venmo account
Since banks don’t transfer money immediately, you may have to wait for about two or three working days before your cash enters your Venmo account. But once the money arrives, your account will unfreeze, and you’ll be able to delete it freely.
Contacting Venmo to Unfreeze Your Account
If the reason your Venmo account got frozen isn’t insufficient funds, you’ll need to contact Venmo. It might be because you violated Venmo’s User Agreement or that Venmo suspects someone else is using your account. But don’t worry! We’ll tell you how to contact Venmo to get them to unfreeze your account so that you can delete it. Here are the steps you should follow:
- Visit the link venmo.com/recover
- Log in to your Venmo account
- Open the e-mail that Venmo sent you to tell you your account is frozen
- Send a reply that includes a photo of your ID so that Venmo can verify your identity
- Wait for a reply
You can also use your Venmo application to chat with customer service. Here’s how to do it.
- Open your Venmo App
- Go to the upper left corner and click on the menu icon
- Click the “Get Help” button at the bottom of the page
- Choose “Contact Us”
- Choose “Chat With Us”
Alternatively, you can call Venmo during their working hours, from 10 am to 6 pm.
Deleting a Venmo Account
For starters, you have to use your laptop or personal computer to delete your Venmo account. Also, you can’t do it if you have any transactions in progress or money in the account. So here are the steps you should follow to transfer your money.
- Log in to your Venmo account
- Click on the “You” button
- Tap the “Add or Transfer” button
- Enter the amount you want to transfer (Your total balance)
- Click on “1-3 Business Days” with no cost or click “Instant” with a small free
- Choose the bank account that you want to transfer your funds to
- Tap the “Transfer” button to confirm the process
After your money gets transferred, you can delete your account, whether you choose the instant option or wait for a couple of days. Here are the steps you should follow.
- Log in to your Venmo account
- Open the “Settings”
- Go to the bottom of the page
- Tap “Close My Venmo Account”
- Tap “Next”
On this page, under the “Next” button, you’ll have the option to download a copy of your transactions history. After downloading it and clicking on the “Next” button, Venmo will send you to a final page to ensure you want to delete your account. If you’re sure about it, click “Close Account” and wait for the goodbye e-mail.
Reasons Venmo Froze Your Account
Apart from the reasons we’ve mentioned above, there are other possible reasons for Venmo to freeze your account. For starters, you might have exceeded your permitted daily number of ACH transacts.
Secondly, Venmo might suspect that someone is using your account without you knowing. In this case, they’ll ask for verification documents to make sure the account is yours.
If you fail to send them, they’ll freeze the account and investigate more into the issue. Although this is inconvenient if the account is yours, it ensures you stay secure against any financial loss or fraud.
Finally, Venmo has a set of terms and conditions that you need to follow. If you violate any of them, your account will freeze automatically.
Frequently Asked Questions
Can I Make a New Venmo Account With the Same Phone Number?
No, you can’t. Venmo only allows users to use their phone number once to create an account. This is to ensure verification of identity and safety of financial information. So if you want another Venmo account, you’ll need to get a new phone number.
Does Deleting My Venmo Accounts Removes My Transaction History?
No, it doesn’t. Your transaction history will stay in Venmo’s system no matter what you do, even if you delete your account altogether.
To Wrap Up
If you have a frozen Venmo account that you want to delete, we can help you. You’ll first have to unfreeze the account by transferring funds to cover your transactions or contacting Venmo. After that, you can delete it using your laptop browser.
Hopefully, you find this article helpful? If you have any queries, let us know in the comments below and we will try our best to help you out!
