Your Venmo account can be put on hold for various reasons – Having a low balance and didn’t cover your last transaction, hence, owing Venmo a balance difference. Suspicious activities, potentially fraudulent transactions, Violation of Venmo’s TOS, trying to use Venmo outside the U.S could get your account on hold.
However, you can still fix the issue and lift the hold on your Venmo account. Continue reading for a step-by-step guide to resolve the issue.
Having your Venmo account put on hold can be frustrating. But, fear not, as we’ll help you restore your account in no time.
PayPal’s efforts to revolutionize the mobile payment space have come to fruition with the launch of Venmo back in 2009.
Since then, millions of users have enjoyed the convenience of transferring money to their families and friends with just a few clicks.
For this reason, it can get really frustrating if your Venmo account is on hold. Unfortunately, there are a few reasons why this might happen. But don’t worry – we’ll walk you through some of the most common issues that you might encounter and help you restore your account in no time.
How to Tell if Venmo Account Is on Hold?
You can tell if your Venmo account is on hold if you don’t have access to your account and can’t able to proceed with any future payments and transfers. On top of that, Venmo will send you an email to inform you that your account is suspended.
Why Is My Venmo Account on Hold?
Your Venmo account can be on hold if your balance has run low and didn’t cover your last transaction. In such cases, your transaction still goes through, but now you owe Venmo the balance difference. Simply pay off your debt using a debit card or directly through a bank account transfer to get your Venmo account reinstated.
Now that you know that most of the issues arise from having insufficient funds in your Venmo wallet at the time of a transfer, rest assured that the fix is pretty simple.
Here’s what you need to do to get your Venmo account up and running.
The entire process will be much easier if you have a computer lying around. Of course, a mobile browser can get the job done as well, but it won’t be our first option.
Read: How to Apply for a Venmo Card?
How to Fix Venmo Account on Hold?
- Visit www.venmo.com/addfunds from your browser of choice and enter your credentials to log into your Venmo account.
- The quickest way to pay off your debt is using a debit card. Once the transaction goes through, your Venmo account should be reinstated right away.
- You can also transfer the funds you owe Venmo using your bank account. Once you choose this option, you’ll be greeted by a pop-up window where you can enter your account’s information. Bear in mind that Venmo must first verify your bank account before you can complete the transfer process.
- If you decide to proceed with the bank transfer method, you should expect your Venmo account to be reinstated within 3-5 business days. Venmo will provide you with an estimated date as to when your payment should be received. Be patient as such transfers depend on your bank, and they don’t usually get processed right away.
- Finally, make sure that the amount you pay covers your debt, so you don’t have to go through this loop again to unfreeze your Venmo account.
Other Reasons for Venmo to Temporarily Freeze My Account
To ensure that your data remains secure, Venmo might temporarily put your account on hold if it detects any suspicious activities or red flags. This way, the company can adequately investigate any potentially fraudulent transactions that might have gone through if someone gets a hold of your account.
Furthermore, your account will also get temporarily suspended if you violate Venmo’s terms and conditions detailed in the User Agreement document you accept. Admittedly, not many users pay much attention to this section, so it might get tricky to pinpoint what exactly went wrong.
For instance, trying to use Venmo outside the U.S. is against the company’s policies, for instance trying to access your Venmo account in Canada which could get your account suspended.
If your account was put on hold for any reason other than the insufficient funds issue we discussed earlier, you need to contact Venmo’s customer service to get the issue resolved. Unfortunately, there’s no way to get your account off hold on your own.
How to Contact Customer Service to Reinstate My Venmo Account
If your account is put on hold, you receive an email from Venmo informing you of the situation.
You can get your account back online by replying to that email, or you can contact Venmo’s customer service at firstname.lastname@example.org. Prepare a scan of your ID, as Venmo representatives might ask you to attach it to verify your identity.
If sending and replying to emails isn’t your thing, you can reach out to Venmo’s customer service team by calling 855-812-4430. Make sure you reach them Monday through Friday, between 10 am to 6 pm.
Venmo thrives on accessibility and convenience, which is evident in the company’s policy to provide users with as many options as possible. You can get your account reinstated directly from the Venmo app by chatting with customer service representatives. Here’s what you need to do:
- Open the Venmo app on any supported iOS or Android device, and make sure you’re running the latest version.
- Press on the hamburger menu icon at the upper left-hand corner.
- Click on the “Get Help” toggle at the bottom of the menu.
- You’ll be redirected to another page with a few options to choose from. Here, you can check the community’s frequently asked questions, view the status of your previous support tickets, or start a new chat with Venmo customer service by clicking “Contact Us.”
- Under “CONNECT WITH A HUMAN,” you’ll find the previously mentioned options, including email and phone calls, in addition to a “Chat with Us” toggle.
- Once you select this option, you’ll be connected to Venmo’s customer service agents to help you resolve the issue that’s preventing you from accessing your Venmo account.
It’s totally justifiable to have a sense of unease once you encounter any issues related to your go-to payment method.
Luckily, Venmo’s customer service is trained to handle all the problems you might face in a timely manner, and account suspension related to late payments can be solved right away!
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