“Why is Venmo declining my payments?” may probably be the question you’ve been asking. Continue reading to find answers to your question.
If you get an error message while trying to make a payment on Venmo, it probably means your payment has been declined.
There are many reasons your Venmo payment may be declined. However, the most common ones are:
- Card or bank is declining the payment
- Venmo’s automated security flags
- Internet network issues
- Unresponsive Venmo app
- The bank is undergoing some maintenance
- International transfer
Now that you know the most common reasons Venmo is declining your payment, let’s walk you through fixing these issues.
Ready? Let’s go!
- How to Fix the Payment Decline Issues?
- 1. When the Card or Bank Linked to Your Account Is Declining the Payment
- 2. When Your Payment Activates Any of Venmo’s Automated Security Flags
- 3. When Your Internet Network Has Issues
- 4. When Your Venmo App Is Unresponsive
- 5. When Your Bank/App Is Undergoing Some Maintenance
- 6. When You Initiate an International Transfer
- Frequently Asked Questions
- Bottom Line
How to Fix the Payment Decline Issues?
Below are brief descriptions of how to fix the payment decline issues.
To fix payment transactions declined by your bank or debit card service provider, you have to reach out to your bank or card issuer (the fastest way to contact them is via the phone line on the back of your card).
Note that Venmo can’t help you out with payment decline issues related to your bank or card. It’s because it can’t see the reason for the decline from its end. So, contacting your bank or card issuer is the only way out in this case.
2. When Your Payment Activates Any of Venmo’s Automated Security Flags
Your payment may be declined if it activates any of Venmo’s automated security flags. Venmo usually sets these red security flags to pick up fraudulent transactions or any other acts that violate Venmo’s User Agreement.
In this scenario, you can contact Venmo’s support for assistance with declined transactions using the following ways:
- Send them a message through their contact form
- Chat with them on their mobile app (Mondays – Fridays, 6:00 am -11:59 pm CT; Sat-Sun, 8:00 am -10:00 pm CT)
- Call them at (855) 812-4430 (8:00 am to 8:00 pm CT, 7 days a week)
- Send them an email at firstname.lastname@example.org
3. When Your Internet Network Has Issues
Before making any payment transaction, always ensure your internet connection is good with a decent speed. Your transaction may not be successful with a slow internet speed. You can always contact your internet service provider if your internet network issue persists.
4. When Your Venmo App Is Unresponsive
Your Venmo app may not respond for some reasons, which may cause your payment transaction not to go through. To fix or prevent this issue, always ensure the following:
- Your Venmo app is up-to-date
- Your mobile device has enough storage space
- Your mobile device has a decent RAM (Random Access Memory) size
5. When Your Bank/App Is Undergoing Some Maintenance
If possible, contact your bank to ask if there’s maintenance scheduled for the period you want to do transfers. This may help prevent your payment from being declined.
However, if you won’t be able to contact it, you can try using another bank that you’re sure isn’t undergoing maintenance on its app or any other service.
6. When You Initiate an International Transfer
Venmo doesn’t allow international transfers. Hence, you can make payment only when you’re within the United States. Also, your payment has to be to someone within the States. So, always ensure your transfer meets these criteria.
Frequently Asked Questions
Here are a few common FAQs regarding Venmo declining your payments.
Can I Decline a Payment Sent to Me on Venmo?
No, you can’t decline a payment sent to you on Venmo. This is because a transfer from one Venmo account to another is instant and can’t be reversed. The only way out is to transfer the funds back to the sender.
Can Venmo Freeze My Account?
Yes, if you violated Venmo’s User Agreement or credit card policies, your account may be temporarily frozen. It’s worth noting that you can’t unfreeze your account by yourself; you need to contact Venmo’s support.
By now, you’ve probably found answers to why Venmo is declining your payments.
This could happen due to your bank or card declining the transaction, Venmo’s automated security flags, poor internet connection, unresponsive Venmo app, bank maintenance issues, or international transfers!
Did you find this article helpful? For any queries, let us know in the comments below and we will try our best to help you out!